Shipping policy

IMPORTANT: Two Different Shipping Categories

Spider People ships live animals and non-living merchandise. Shipping terms differ depending on what you order.

LIVE ANIMAL SHIPPING (Spiders & Other Invertebrates)

Shipping Schedule

  • Live animals ship once per week, on Wednesdays only

  • Wednesday shipments result in Thursday delivery

  • We do not ship live animals on any other day

Order Cutoff

  • Live animal orders must be placed by 4:00 PM PT on Tuesday

  • Orders placed after this cutoff will ship the following Wednesday

  • We require at least 24 hours to properly prepare and pack live animals

Shipping Method

  • All live animals ship FedEx Priority Overnight

  • Hub-to-hub pickup only

  • No residential or business door delivery

  • Flat-rate shipping: $50

  • Shipping is available within the United States only

Why Hub Pickup Is Required

Live animals are held in climate-controlled FedEx hub facilities.
Local delivery trucks are not climate controlled and may expose animals to excessive heat, cold, vibration, or delays.

Hub pickup minimizes stress during transit and is in the best interest of the animal.

Customers are responsible for picking up their package from their local FedEx hub once notified that it is available.

DOA (Dead on Arrival) Policy

Live arrival is guaranteed upon successful delivery to the FedEx hub.
Delivery is considered complete when the package is marked available for pickup by FedEx.

To qualify for DOA coverage:

  • Clear photos and/or video must be provided within 2 hours of hub delivery

  • The 2-hour window begins when the package is marked available at the hub, not when it is picked up

Example:
If your package becomes available at 9:00 AM, DOA coverage expires at 11:00 AM.

DOA claims submitted outside this window will not be honored.

Replacement or store credit is issued at our discretion.
Shipping fees are non-refundable.

Carrier Issues & Insurance

Live shipments are insured against carrier-related issues.
If a shipping problem occurs, contact spiderpeopleofficial@gmail.com as soon as possible so we can assist in determining the appropriate resolution.

Weather Holds

  • We reserve the right to delay shipping due to unsafe weather conditions

  • Heat packs, cold packs, and insulation are used as needed

  • Animal safety always takes priority over speed or convenience

NON-LIVING ITEMS (Merchandise, Enclosures, Accessories)

Processing & Handling

  • Non-living items typically require 1–2 business days for handling

Shipping Method

  • Shipped via USPS Ground Advantage

  • Estimated transit time: 3–5 business days

  • Shipping costs are calculated at checkout

WRONG ADDRESS / FAILURE TO PICK UP

  • Customers are responsible for entering the correct shipping information

  • Failure to pick up a live animal from the hub may void DOA coverage

  • Live animals returned due to customer error are not eligible for refund

QUESTIONS?

Email us at spiderpeopleofficial@gmail.com