Refund policy

Spider People sells live animals and non-living merchandise. Return and refund terms differ depending on what was purchased.

LIVE ANIMALS (Spiders & Other Invertebrates)

No Returns

Live animals cannot be returned under any circumstances.

DOA (Dead on Arrival) Refunds

Live animal issues are handled under our DOA (Dead on Arrival) Policy, outlined in our Shipping Policy.

  • Live arrival is guaranteed to the FedEx hub

  • DOA claims must be reported within the stated time window

  • Approved DOA claims are refunded

  • Shipping fees are non-refundable

Refunds are issued to the original payment method once a DOA claim is approved.

We do not offer replacements for live animals.

NON-LIVING ITEMS (Merchandise, Enclosures, Accessories)

Returns & Exchanges

We do not accept returns or exchanges for:

  • Buyer’s remorse

  • Sizing, color, or preference issues

  • Items damaged due to normal wear or misuse

Damaged, Defective, or Incorrect Items

If a non-living item arrives damaged, defective, or incorrect, we will make it right.

To request a resolution:

If approved, we will:

  • Replace the item, or

  • Issue store credit, or

  • Issue a refund if the item cannot be replaced

The resolution method is determined by Spider People.

Refunds

  • Refunds are issued only when appropriate under the conditions above

  • Refunds are returned to the original payment method

  • Shipping fees are non-refundable unless required by law

Wrong Address / Customer Error

  • Customers are responsible for providing accurate shipping information

  • Items returned due to address errors may require additional shipping costs

  • Live animals affected by customer error are not eligible for refund

Questions or Issues

If something isn’t right with your order, contact us at
spiderpeopleofficial@gmail.com
We’ll work with you toward a fair resolution.