1. Contact the business
Explain the problem, say what resolution you're asking for, and give the business a reasonable chance to respond.
Spider People Network
Get help with an Approved Business.
Tell us about an unresolved problem with an SPN Approved Business and what you think needs to happen for it to be resolved.
Before you submit
Start with the business when you reasonably can.
Most problems are best handled directly when both people have a fair chance to communicate. This form isn't a shortcut around reasonable contact.
2. Save the basics
Keep order details, dates, policy wording, tracking, messages, and the business's response.
3. Tell us what happened
Use this form if the problem remains unresolved, the business isn't responding, or the situation is urgent or unsafe.
If direct contact isn't reasonably possible, or the issue is urgent or unsafe, explain that in the form. A DOA or live-arrival problem still needs to follow the business's posted urgent reporting window.
What this form collects
Text first. Evidence can follow privately.
The first form is text only. It opens the conversation and gives us the basic information needed to understand what happened.
- The business and your contact email
- Your optional Discord username
- Order date, order number, and what you bought
- Amount paid and any relevant promised date or posted policy
- Your attempts to contact the business and any response
- The outcome you're asking for and your written summary
Screenshots, receipts, and other evidence can be shared later by email or Discord DM after we've reviewed the initial form.
Protect private information. Don't include card numbers, payment credentials, passwords, unnecessary home addresses, or unrelated private conversations. We may share relevant claims and evidence with the business so it has a fair chance to respond.
What SPN does next
Private review
We'll review the submission and may contact you for screenshots, receipts, or other useful evidence.
Business response
We'll give the business a chance to explain, respond to relevant information, and offer a reasonable solution.
Approval decision
We'll decide whether the business acted reasonably and whether we can continue endorsing it.
Approval has limits. SPN doesn't complete another business's transactions, reimburse its customers, or accept responsibility or liability for its orders, products, services, animals, or conduct.
Start your private help request.
Your submission becomes a private management record. Email is required so we can follow up. Discord contact is optional.